1. What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to TTGaming's account and then delivery can take place immediately thereafter.
2. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
3. I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.
4. Do you accept debit cards?
If the Debit or Checking card has a holographic logo on it, they are generally accepted. If the card is not visa, MasterCard, Discover or Amex, it may not be accepted.
5. How do I sell credits to you?
To sell credits, please contact us via our Live Help by clicking on the Live Help button. Our customer service representative will liaise with you.
Let us know the game name, server name, the amount of credits to sell, your Paypal email address and we will let you know how to meet up to trade in game. After we have received the credits, we will send you the payment to your Paypal account.
|
